Frequently Asked Questions 2018-06-06T17:13:56+00:00
Are continuing education credits available? 2018-02-26T15:49:25+00:00

Yes, we offer 12 continuing education credits/units through the following organizations for DPP Lifestyle Coach Training:

  • NCHEC: Certified Health Education Specialist
    • Certified Diabetes Educator
  • ACSM: Various Certifications offered by the American College of Sports Medicine
  • CDR: Certifications in Dietetics
What if I don’t complete the final review within 30 days? 2018-06-20T12:58:21+00:00

If you did not complete the final review to receive your certificate within the 30 day window from your final class date, you will need to contact us to request your course be reopened.  Reopening your training may incur a $15 administrative fee payable prior to service being rendered by our technology team.

Does this site work with Internet Explorer? 2018-02-26T16:09:55+00:00

Yes, for the most part.  However, your experience will be improved by the use of either the Firefox or Chrome browser.

How do I submit my data to the DPRP? 2018-06-20T12:58:54+00:00

Please review the 2018 Diabetes Prevention Recognition Program (DPRP) CDC Recognition Program Standards and Operating Procedures[PDF – 873 KB]  answers to many of your questions.

If you have additional questions or comments, please email

Where do I find my username and password? 2018-02-26T16:21:05+00:00

When you sign up for a training you are asked to create a username and password as part of the check out process.  You should have also received an automated email message with the information as well.  Since they are automated messages, be sure to check your spam folder and “white label” to ensure you don’t miss future messages from us.

Someone else registered for me so I don’t know my login details 2018-02-26T15:42:17+00:00

If someone else registered you for a training, your account would have been created manually.  Typically we use your: firstlastname no caps or spaces.  Your password would have been automatically generated and emailed to you.

Trouble logging in and am locked out 2018-02-26T15:30:38+00:00

If you attempt to login unsuccessfully multiple times the system will assume you’re an evil spammer and lock you out.  Contact us via live chat or email.  Provide your username, we will reset your password and provide you with it.  Once you’ve successfully logged in, you may update your password if you so choose.

How long after the end of the training do I have to complete the final review to receive my certificate? 2018-06-20T12:58:46+00:00

From the date of your final live class you have 30 days to complete the final steps in our learning management system.  Once you complete the final review, your certificate will be available for you do download.

What are the Payment Options 2018-02-26T16:18:10+00:00

You may pay using your Visa/Master Card/Amex during checkout.  If you need to receive an invoice to process through your payment system simply choose “pay offline” during the checkout process.  An invoice will be generated and emailed to you immediately.

Is your training approved by CDC 2018-02-26T16:02:52+00:00

Yes, we have signed a Memorandum of Understanding with CDC to train Lifestyle Coached to deliver the National Diabetes Prevention Program.  Note our name listed on CDC’s website under “training for lifestyle coaches

Can I register multiple participants at once 2018-02-26T16:15:51+00:00

Yes.  First add the number of virtual seats you’ll need to your shopping cart.  Proceed to checkout.  Near the end of the checkout process you’ll be asked to confirm the name(s) and email address(es) of ALL participants.  Those names and email addresses are what we’ll use to manually create accounts for each of your participants.

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